The Cigna Group
Healthcare
CXInsignts/VoCAnalyst
“CX Insignts / VoC Analyst at The Cigna Group. Skills: CX analytics, VoC, business intelligence, customer feedback analysis, performance data analysis, NPS, CSAT, CES, surveys, verbatim analysis. Manage VoC programs including NPS, CSAT, CES, surveys, and verbatim analysis. Design survey frameworks and sampling methodologies”
What You'll Achieve.
actionable insights that drive decision making; journey prioritization; measurable improvements; Track benefits and outcomes of CX actions
Industry & Context.
analytical skills; Analyze trends, drivers, and root causes behind customer sentiment; simplify complex data into clear narratives
What They're Looking For.
Must Have
3 - 5 years in CX analytics, VoC, or business intelligence, analytical skills (Excel, dashboards, CX platforms), Ability to simplify complex data into clear narratives
Nice to Have
Experience in healthcare or service environments
What You'll Do.
Manage VoC programs including NPS
and verbatim analysis
Design survey frameworks and sampling methodologies
Ensure feedback loops are closed with business stakeholders
and root causes behind customer sentiment
and executive‑ready insights
Integrate operational
and CX data for holistic analysis
Translate insights into clear improvement opportunities
Support prioritization of CX initiatives based on impact and effort
Track benefits and outcomes of CX actions
How You'll Work.
Team & Collaboration
Ensure feedback loops are closed with business stakeholders; collaborative environments
Communication Scope
clear communication; executive‑ready insights; clear narratives
Process & Methodology
journey prioritization, prioritization of CX initiatives
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