CXEnablementPartner(AI)

Asana is looking for a strategic and action-oriented Enablement Partner to join our CX Enablement team, specifically focusing on CX-wide AI and program enablement. In this role, you will lead high-impact, cross-functional initiatives that empower our Customer Experience organization to leverage AI and emerging technologies to their highest potential. You will partner closely with CX leadership to translate corporate AI goals into actionable execution plans, ensuring our teams are enabled to drive world-class customer value in an AI-first world. This role is critical to evolving our customer journey and driving operational excellence at a global scale. This role is based in our Chicago office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Lead the end-to-end lifecycle of complex CX AI enablement initiatives, from initial strategy and content development to global cross-functional execution. Consult with CX leadership to prioritize AI enablement initiatives that align with broader corporate strategy and overarching organizational goals. Design and facilitate diverse training experiences, including AI Foundational Enablement and AI Product enablement, ranging from interactive workshops to scalable, self-serve modules. Partner with stakeholders to build & deploy AI and program enablement driving productivity enhancements & field readiness. Establish a consistent CX AI communication "drumbeat" and roadmap to ensure regional and global teams are proficient in evolving AI capabilities. Partner with Sales Enablement and Product Marketing to influence the development of revenue-wide AI enablement materials and amplify customer-centric valu