CXDesignerSr

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. The opportunity At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. We are proud of: The work we do and the innovation we drive Our values of share, care and dare A workplace culture that fosters creativity, diversity and autonomy Our borderless, global framework, which enables seamless collaboration The role As a CX Designer Sr, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 5+ YEARS of experience, a growth mindset and a drive to make a lasting impact. You will thrive in this role if you are: A curious problem solver who challenges the status quo A collaborator who values teamwork and knowledge-sharing Excited by the intersection of technology, creativity and data Experienced in Agile methodologies and consulting (a plus) Role responsibilities • Lead Service Design and Customer Experience (CX) initiatives, considering the end-to-end customer journey, from acquisition to post-sales and ongoing relationship management. • Compile, organize, and analyze existing inputs, such as: Voice of Customer (VoC) Historical surveys and customer feedback Internal studies and previous assessments • Plan and facilitate customer listening initiatives with clients and stakeholders, including: Interviews Qualitative and quantitative research • Map customer journeys, identifying: Pain points Process bottlenecks Opportunities for improvement and optimization • Support the definition and evolution of the desired experience model, consi