Remote
CXAI&AutomationLead
Neural analysis suggests this role is
optimal for Mid+ candidates.
“CX AI & Automation Lead at Remote. Skills: Automation, AI, Programme management, Technical judgment. Own delivery end to end. Lead work from scoping through to production”
Industry & Context.
Evaluate the problem before reaching for a tool
What They're Looking For.
Must Have
Hands-on experience building automation and integration systems in a CX, support, or operations context, Technical confidence: you can build, read, and debug design and work with APIs, webhooks, and integration standards, Solid experience with low-code and no-code workflow platforms such as n8n, Make, Zapier, Retool, Gumloop, or similar, to design and run cross-system automations, Experience deploying AI agents or AI-assisted workflows in a production environment, including designing for failure, building in human oversight, and maintaining auditability, Writes and speaks fluent English
Nice to Have
Experience working in a remote-first environment is a plus but not required
What You'll Do.
Own delivery end to end
Lead work from scoping through to production
Build and ship automation and AI capabilities
Design and run cross-system automations
Deploy AI agents or AI-assisted workflows
Document what you build
How You'll Work.
Team & Collaboration
Work closely with CX leadership; Work with cross-functional partners; Work with significant autonomy within agreed priorities; Work as part of a broader team, not in isolation; Manage stakeholders across functions; Communicate clearly to non-technical audiences
Communication Scope
Communication skills to make both sides legible to each other; Communicate clearly to non-technical audiences; Translate between operational needs and technical constraints
Process & Methodology
Programme management, Scope a complex initiative, See it through from start to done
Full Job Description
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! What this job can offer you This role is a core technical and programme lead position within CX Operations, working alongside CX leadership and cross-functional partners to build the automation and AI capabilities that shape how the team operates at scale. You will own delivery end to end. You will work closely with CX leadership as priorities are shaped, bringing technical and operational input to inform decisions, bring technical judgment and operational context to those conversations, and then lead the work from scoping through to production and iteration. You will bring technical judgment and operational context to scoping discussions, and work with significant autonomy within agreed priorities to see initiatives through from design to production, while working as part of a broader team, not in isolation. The combination this role asks for is not common: someone technically confident to build and ship, with the programme management skills to run complex cross-functional work, and the communication skills to make both sides legible to each other. If that combination describes you, this i
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