CustomsTeamLeader

## **Lead a high-performing customs team in a fast-moving global logistics environment** We are looking for a **Customs Team Leader** to join our **Customs Control Tower** team in Poland. This is an exciting opportunity for an experienced people leader with strong customs and logistics knowledge, who thrives in a fast-paced operational environment and enjoys driving team performance, process excellence and service quality. As a Team Leader, you will play a key role in leading and developing a team of customs professionals, ensuring the smooth execution of daily operations, building strong stakeholder relationships, and driving continuous improvement across the function. If you are passionate about leadership, operational performance and creating a strong team culture, this could be a great next step in your career. ## ## **What you’ll be doing** As a **Customs Team Leader** , you will be responsible for leading a team and creating the right conditions for performance, engagement and service excellence. Your responsibilities will include: * Leading, motivating and developing a team of customs professionals in a dynamic operational environment * Building a positive, high-performing team culture based on collaboration, accountability and continuous learning * Managing team performance through clear objectives, KPIs, regular 1:1s, coaching and feedback * Driving productivity, efficiency and workload management across the team * Supporting the development of team capability through training, mentoring and ongoing people development initiatives * Working closely with internal stakeholders to ensure strong service delivery and effective communication * Managing escalations and critical operational situations, providing clear recommendations and solutions * Ensuring new processes, changes and initiatives are successfully embedded within the team * Driving continuous improvement, cost-saving and performance initiatives using data and operational insight * Promoting a mindset