Pfizer
Logistics & Supply Chain Mgmt
CustomsOperations&SpecialProceduresLead
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“Customs Operations & Special Procedures Lead at Pfizer. Skills: Global Customs Operations, Special Customs Procedures, Trusted Partner Programs, People Management, Stakeholder Management, Compliance. Lead Global Customs Operations focused on implementing and maintaining Special Customs Procedures and Trusted Partner Programs. Providing conceptual and practical leadership and motivation to direct reports”
What You'll Achieve.
Staff well trained and skilled (Training Records); Workload well balanced in all areas; Staff is managed within the context of Pfizer Vision & Mission, codes of conduct and value; Compliance with Customs Regulations; Compliance with GxP requirements; Correct and timely taxes payments to legal authorities; No remarks as a result of customs audits; Willingness to create appropriate climate for open communication and team spirit; Personal contribution to a better working environment; Works according to relevant SOPs and WIs; Completes all required training in due time
Industry & Context.
Highly pro-active and problem solving skills; Assist colleagues in resolving day-to-day technical issues; Problem solving intervention for complex customs topics
Regular presence in Manufacturing Sites may be required as part of stakeholder management
What They're Looking For.
Must Have
University Degree in Logistics or equivalent, At least 10 years experience in Customs Legislation, Fluent in English and Dutch (mandatory), Good knowledge of SAP GTS, Knowledge of Excel, Word, Powerpoint
Nice to Have
very good knowledge other languages in the region are a benefit (verbal and written)
What You'll Do.
Lead Global Customs Operations focused on implementing and maintaining Special Customs Procedures and Trusted Partner Programs
Providing conceptual and practical leadership and motivation to direct reports
Identifying opportunities for
obtaining licenses to operate and managing day-to-day implementation of Special Customs Procedures globally in the Global Logistics network
Managing human and capital resources in the most efficient and effective manner
Maintaining positive and cooperative relationships with key stakeholders
Motivate and lead a team in the execution of operation objectives
Actively develop strong and positive relationships with counterparts and key stakeholders
Assure the appropriate development and training of all (in)direct reports
Model and promote an attitude that embraces and navigates change
and seek opportunities to use change as means to increase performance capabilities
Model and promote Pfizer values
Encourage an atmosphere of 100% stakeholder satisfaction
where expectations are understood and managed to the expectations of the stakeholders
Establish an overall talent development and succession plan for the operations
Provide assistance and expertise to the team for adequate decision-making
Responsible for maintaining a favorable image of the company vis-à-vis customs authorities by establishing and maintaining an effective working relationship between the regional customs operations and national customs officials
Maintain regular contacts with national customs authorities to ensure that current customs authorizations are timely reviewed or adjusted in line with the business evolution
plan and supervise the daily customs operations related to Customs Special Procedures
executed by regional or local colleagues or outsourced partners
Ensure import and export instructions are timely provided to dedicated brokers (preferably via EDI)
Assist colleagues in resolving day-to-day technical issues
Problem solving intervention for complex customs topics
Follow-up of new customs regulations/programs and ensure that new regulations are implemented
Ensure that customs formalities are accomplished in full compliance with national regulations
Ensure that current customs authorizations are timely reviewed or adjusted in line with the business evolution
Oversee and manage litigations and align global approach with peers
Act as Trade Compliance specialist
Ensure implementation and execution of adequate controls on the processes managed
Strive for obtaining Trusted Partner status towards Customs Authorities and ensure maintenance of existing Trusted Partner certifications
Manage operational relationship with regional dedicated broker teams
Work closely with Pfizer operational stakeholders ensuring operational efficiency and effectiveness (Customer Fulfilment
Drive continuous improvement in operations based on internal controls and litige findings
Benchmark operations across the globe
Identify and drive duty saving and compliance enhancement projects
Actively participate in initiatives for GL Customs & Compliance scope extension
Support of and participation in projects relevant to the team
Seeking permanent improvement of work methods
OPEX and Zero Defect methodology
How You'll Work.
Team & Collaboration
Actively develop strong and positive relationships with counterparts and key stakeholders; Work closely with Pfizer operational stakeholders ensuring operational efficiency and effectiveness (Customer Fulfilment, GTS, Command Center, Quality, Finance, Tax, …)
Communication Scope
Fluent in English and Dutch (mandatory); very good knowledge other languages in the region are a benefit (verbal and written)
Process & Methodology
Project Support, Support of and participation in projects relevant to the team
Full Job Description
**JOB FOCUS** To lead Global Customs Operations focused on implementing and maintaining Special Customs Procedures and Trusted Partner Programs (such as AEO and Trust & Check). This responsibility includes; providing conceptual and practical leadership and motivation to direct reports, successfully identifying opportunities for, obtaining licenses to operate and managing day-to-day implementation of Special Customs Procedures globally in the Global Logistics network. This is done through managing human and capital resources in the most efficient and effective manner, maintaining positive and cooperative relationships with key stakeholders. Regular presence in Manufacturing Sites may be required as part of stakeholder management. **JOB SUMMARY - MAIN AREA’S OF RESPONSIBILITY / ACCOUNTABILITIES** **1\. People Management** * Motivate and lead a team in the execution of operation objectives * Actively develop strong strong and positive relationships with counterparts and key stakeholders * Assure the appropriate development and training of all (in)direct reports * Model and promote an attitude that embraces and navigates change, and seek opportunities to use change as means to increase performance capabilities * Model and promote Pfizer values, codes of conduct, vision and missions * Encourage an atmosphere of 100% stakeholder satisfaction, where expectations are understood and managed to the expectations of the stakeholders * Establish an overall talent development and succession plan for the operations * Provide assistance and expertise to the team for adequate decision-making **2\. Relation with Customs Authorities and dedicated brokers** * Responsible for maintaining a favorable image of the company vis-à-vis customs authorities by establishing and maintaining an effective working relationship between the regional customs operations and national customs officials * Maintain regular contacts with national customs authorities to ensure that current customs authorizati
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