CustomsEntrySpecialist

Schedule: FT Job Type: On-site Salary Type: Hourly Req #: 2558 About the Role We are seeking a detail-oriented Customer Service Specialist to support U. S. Customs brokerage operations. This role is responsible for assisting clients with entry-related inquiries, processing import documentation, and ensuring compliance with U. S. Customs and Border Protection regulations while delivering timely and accurate service. This is a full-time Monday–Friday position with standard business hours, based at our Laredo, TX. office. What the Candidate Will Do Serve as a primary point of contact for clients regarding U. S. Customs brokerage services, including entry documentation, shipment status, and basic compliance inquiries. Prepare, review, and process import documentation in accordance with U. S. Customs and Border Protection (CBP) regulations, internal SOPs, and client-specific requirements. Demonstrate working knowledge of current tariff programs and trade remedies (including Section 232, Section 301, ADD/CVD indicators, and preferential trade programs), and accurately apply them under supervision. Monitor and adapt to ongoing tariff changes and regulatory updates, ensuring entries are processed correctly and escalated when necessary. Coordinate with internal teams (operations, compliance, accounting, and carriers) to resolve routine shipment issues and avoid clearance delays. Maintain accurate, well-organized records of entries, client communications, and supporting documentation in accordance with audit and retention requirements. Provide timely and professional shipment updates, status reports, and issue notifications to clients. Demonstrate self-reliance by independently researching routine questions, reviewing regulations, and utilizing internal resources before escalating issues. Identify potential entry discrepancies or compliance risks and promptly escalate to senior team members or compliance when appropriate. Communicate effectively and professionally in both Eng