CustomsBrokerageSupervisor

Monitor compliance to regulations, Understand department process flow, Look for areas of improved efficiency, Ensure SOPs are followed, Ensure authorizations are accurate, Monitor team workboards, Monitor workloads, Ensure documentation present for archiving, Allocate workloads within team, Meet with local customs, Discuss performance with customs, Discuss delays with customs, Discuss red-channels with customs, Discuss customs developments with customs, Discuss plans with customs, Promote compliance in following policies, Promote compliance in following regulations, Be role model of integrity, Be role model of pride, Proactively communicate with team, Ensure continuous awareness of policies, Ensure continuous awareness of regulations, Maintain positive relationship with Trade Compliance Manager, Support compliance efforts, Support compliance trainings, Follow customs guarantee for operations, Follow refunds with customs authorities, Follow AR report, Review AR report, Delegate AR report, Chase AR report, Ensure every account has credit limit, Check for credit extension, Review Department P&L, Identify areas lacking profitability, Support manager with new business transition, Support sales department with new business transition, Report sales activities in CRM, Report retention activities in CRM, Support brokerage business setup, Support brokerage quotes, Identify No.

2 for development, Develop No.

2, Mentor No.

2, Ensure team meets training standards, Ensure new hires complete training, Participate in one on ones, Participate in annual performance review, Ensure staff have job descriptions, Communicate clear expectations, Ensure staff work with development plans, Contribute to weekly department meetings, Review department goals with team, Review business plan with team, Ensure buy-in to goals, Ensure accountability to goals, Promote company cultural attributes, Prioritize customer experience, Communicate regularly with customers, Maintain good working relationships with customers, Handle escalation requests from agents, Communicate professionally with customers, Set example for team in communication, Foster Key Elements of Customer Service, Navigate difficult conversations with customers, Reach resolution with customers, Support customers throughout department, Step in to support other teams, Focus on process improvement, Focus on efficiencies, Promote productivity tools, Utilize productivity tools, Be open to implementing new system changes, Be open to implementing system enhancements, Be involved with onboarding system improvements, Suggest system improvements, Be involved with onboarding process improvements, Suggest process improvements, Set tone of digitization environment, Pull reporting for customers, Customize reporting for customers.