Expeditors
Logistics
CustomsBrokerage-Supervisor
Neural analysis suggests this role is
optimal for executive candidates.
“Customs Brokerage - Supervisor at Expeditors. Skills: Customs brokerage, Supervision, Employee development. Exceed customer expectations. Anticipate customer needs”
Industry & Context.
Troubleshoot problems; Solve problems quickly; Solve problems effectively
What They're Looking For.
Must Have
1-2 years management experience, 3-5 years Customs Broker’s experience
Nice to Have
Good knowledge of customs brokerage process, Good knowledge of customs legislation, Good knowledge of incoterms, Hazardous Materials certification
What You'll Do.
Exceed customer expectations, Anticipate customer needs, Understand customer needs, Meet customer needs, Solve problems, Escalate issues to management, Improve customer satisfaction, Complete quality work, Meet deadlines, Organize own time, Prioritize tasks, Aid and assist others, Work in harmony with superiors, Work in harmony with fellow workers, Listen to others, Communicate professionally, Provide relevant information, Provide timely information, Answer phone calls, Respond to voicemails, Respond to emails, On-board new hires, Ensure team members have clear expectations, Provide frequent feedback, Participate in one-on-ones, Participate in annual reviews, Assist manager with development plans, Foster a climate of compliance, Promote employee engagement, Promote team vision, Promote team commitment, Promote team trust, Assist with growing business, Respond to requests for proposal, Respond to quotation requests, Respond to information requests, Participate in transition of new business, Build relationships with key customer stakeholders, Maintain relationships with key customer stakeholders, Review accounts receivable, Analyze billing activity, Monitor department profitability, Monitor department expenses, Monitor product District Excellence metrics, Monitor Global Business Operations metrics, Monitor department process flow, Improve efficiency, Improve customer service, Manage capacity of department, Manage capacity of team members, Manage productivity of department, Manage productivity of team members, Identify manager, Develop No.
2, Mentor No.
2, Allocate workloads, Send client report requests.
How You'll Work.
Team & Collaboration
Cross-functional coordination; Vendor management; Stakeholder management
Communication Scope
Verbal communication; Written communication
Full Job Description
Ubicación: Basado en México "We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. * 18,000 trained professionals * 250+ locations worldwide * Fortune 500 * Globally unified systems KEY RESPONSIBILITIES: EXPEDITORS CORE COMPETENCIES Exceptional Customer Service Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees). Job Execution Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations. Reliability Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize. Collaboration Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay. Communication Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers
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