Expeditors
logistics
CustomsBrokerageAgent
Neural analysis suggests this role is
optimal for entry candidates.
“Customs Brokerage Agent at Expeditors. Skills: Customs Brokerage, logistics, international trade, supply chain management, customer service. Ensure the proper and timely movement and clearance of freight. Provide an exceptional customer service within the Customs Brokerage department”
What You'll Achieve.
Ensure the proper and timely movement and clearance of freight; Ensure accurate and timely client billing; Ensure accurate and timely data entry into our operating system; Ensure timely customs clearance of cargo to customer for Import and Export shipments; Meet KPI standards, as per the company’s procedures
Industry & Context.
address any issues/questions that may arise during the clearing process; constantly looking for areas of improved efficiency
What They're Looking For.
Must Have
Fluent in English, Minimum 1 years of experience in forwarding industry or in Customs brokerage
What You'll Do.
Ensure the proper and timely movement and clearance of freight
Provide an exceptional customer service within the Customs Brokerage department
Ensure smooth and timely customs process flow
Ensure accurate and timely client billing
Understand all the elements of the import and export customs DLSOP
Correctly interpret this information to fulfill our customers’ instructions and expectations
Ensure accurate and timely data entry into our operating system
Transpose customs declaration information from documents
or other sources into the customs entry system to allow for the build of a valid customs declaration
Assist with verification of customs declaration information and the submission of such to the customs authority
Track and trace Customs files
Interact with customs authorities to address any issues/questions that may arise during the clearing process
Attend any customs inspections or present documents to customs authorities when such are requested
Act as the liaison between the customs authorities (or other government agencies and customers)
Ensure timely customs clearance of cargo to customer for Import and Export shipments
Verify documents received for Import and Export customs purposes are compliant and correct
Interact with our customers in arranging their international shipments
meeting customer service standards
Contribute to maintain relationships with customs officers
Ensure compliance at all times to regulations
Understand department process flow
constantly looking for areas of improved efficiency
Keep up to date on all regulatory requirements governing the import and export of goods
as per the company’s procedures
Overseas communications
timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary
Complete mandatory training when required
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride
How You'll Work.
Team & Collaboration
Interact with customs authorities; Act as the liaison between the customs authorities (or other government agencies and customers); Interact with our customers; Contribute to maintain relationships with customs officers; Overseas communications, timely responses to emails and requests (internal and external); Escalation of problems to Management when necessary
Communication Scope
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results; Overseas communications, timely responses to emails and requests (internal and external)
Full Job Description
We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 340+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! Job Purpose: Ensure the proper and timely movement and clearance of freight, while providing an exceptional customer service within the Customs Brokerage department Responsibilities: * Ensure smooth and timely customs process flow. * Ensure accurate and timely client billing. * Understand all the elements of the import and export customs DLSOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfill our customers’ instructions and expectations. * Ensure accurate and timely data entry into our operating system. * Transpose customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration. * Assist with verification of customs declaration in
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