Expeditors
logistics
CustomsBrokerageAgent
Neural analysis suggests this role is
optimal for mid candidates.
“Customs Brokerage Agent at Expeditors. Skills: Customs Brokerage, logistics, freight clearance, customer service. Ensure the proper and timely movement and clearance of freight. Provide exceptional customer service within the Customs Brokerage department”
What You'll Achieve.
Ensure the proper and timely movement and clearance of freight; Provide exceptional customer service; Ensure accurate and timely data entry into our operational system based on defined metrics; Ensure accurate and timely client billing, including dispute resolution; Understand customer expectation to ensure all the elements of the SOP and KPI’s are met; Ensure compliance to company policies and external regulations; Drive and develop customer relationship in order to exceed their expectations
Industry & Context.
dispute resolution; offering solutions
MUST BE LOCAL
What They're Looking For.
Must Have
knowledge and/or prior experience of industry specific qualifications, Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results, Pro-active, organizational skills, Good computer skills (Excel, Word, PowerPoint)
What You'll Do.
Ensure the proper and timely movement and clearance of freight
Provide exceptional customer service within the Customs Brokerage department
Ensure smooth and timely shipment process flow
Ensure accurate and timely data entry into our operational system based on defined metrics
Track and trace shipments
Provide proactive and clear communication to internal and external customers
Ensure accurate and timely client billing
including dispute resolution
Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
Ensure compliance to company policies and external regulations
Complete cross training in order to support team coverage
Professionally represent Expeditors to our customers
and government agencies
How You'll Work.
Team & Collaboration
cross-functional coordination; Provide proactive and clear communication to internal and external customers; support team coverage
Communication Scope
effectively communicate clearly and concisely to obtain positive results; Provide proactive and clear communication to internal and external customers
Full Job Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! [www.expeditors.com](http://www.expeditors.com/) Scope of Position: Ensure the proper and timely movement and clearance of freight, while providing exceptional customer service within the Customs Brokerage department. Key Responsibilities: * Ensure smooth and timely shipment process flow * Ensure accurate and timely data entry into our operational system based on defined metrics * Track and trace shipments * Provide proactive and clear communication to internal and external customers * Ensure accurate and timely client billing, including dispute resolution * Understand customer expectation to ensure all the elements of the SOP and KPI’s are met * Ensure c
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