CustomerValueCreationManager

**What you will do. A glimpse in your role** As a Customer Value Creation Manager, you will be part of the Customer Value Creation (CVC) Team, whose mission is to support Global Blue’s strategic ambition to evolve from a Tax Free processing provider into a true strategic partner for retailers. In close collaboration with the Global Account Sales teams, you will contribute to building a high-touch, consultative approach with clients, leveraging Global Blue’s full ecosystem of assets: data, insights, marketing services, customer experience solutions, innovations, and a network of external partners. Your role will be central in supporting value creation discussions with prospects and clients, from strategic awareness at C-level to the design, execution, and governance of customised action plans. **Main responsibilities:** In this role, you will support the value creation process across its four key phases — open eye meetings, value creation workshops, action plan definition, and ongoing steering committees — by: * Running comprehensive client diagnoses ahead of meetings and workshops, including: * Analysis of client performance and data versus competition * Identification of growth opportunities with international shoppers * Surveys and mystery shopping to assess in-store customer experience * Analysis of external information, from client strategy to omnichannel tools (with the support of a junior resource and a data analyst) * Customising Global Blue’s value proposition to address each client’s specific context and needs, combining internal assets and external partner solutions * Actively participating in and facilitating value creation workshops and steering committees alongside Sales teams * Supporting and ensuring the roll-out of agreed value creation action plans and innovations * Acting as a trusted partner to internal stakeholders (Sales, Product, Business Intelligence, IT) to deliver coherent and impactful client solutions **Every action has an impact. You will