CustomerTrustLead

## Description Who We Are: At Emburse, you'll not just imagine the future – you'll build it. As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise. Join our team as the internal authority on security and compliance representation – and the organization's credible, knowledgeable face to enterprise buyers, procurement teams, and third-party risk functions. The Customer Trust Lead is a specialized individual contributor responsible for managing Emburse's customer-facing security and compliance due diligence function, supporting the full breadth of Emburse's customer-facing organization – including all Customer Success Managers, Extended Services, Client Sales and Installations teams – and serving as a critical enabler of the renewal cycle. The role owns the full lifecycle of security questionnaires, DDQs, and vendor risk assessments, managing approximately 500 engagements annually across Emburse's portfolio of 14 products. Emburse is an industry leader specializing in Financial SaaS software including Expense and Accounts Payable (AP) Reporting and Management. What You'll Do: Own end-to-end response for all inbound security questionnaires, DDQs, and vendor risk assessments across new business, renewals, Extended Services engagements, and Installations – supporting the full customer-facing organization via RFPIO Maintain and continuously improve a high-quality content library in RFPIO and SafeBase that reflects current, accurate, and approved Emburse positions across all 14 products Triage all inbound requests to confirm scope, route non-security requests appropriately with documented rationale, and manage response SLAs with proactive communication; escalate blockers including unanswerable questions and policy gaps Serve as the internal subject