Geotab
IoT and connected transportation
CustomerTrainingSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Training Specialist at Geotab. Skills: developing and facilitating world-class training, empowering people through learning, driving satisfaction and loyalty, adapting curricula to diverse audiences, product subject matter expert. developing and facilitating world-class training for our resellers, customers, and employees. developing and delivering training programs that drive satisfaction and loyalty across Geotab's reseller, customer, and employee audiences”
What You'll Achieve.
deliver results; unlock the full value of the Geotab product suite; drive satisfaction and loyalty across Geotab's reseller, customer, and employee audiences; support Geotab's global strategic initiatives; allow partners and customers to work with Geotab products in scalable and efficient ways
Industry & Context.
Ability to proactively identify and resolve challenges independently, with a growing track record of implementing effective solutions; Demonstrated ability to anticipate customer needs and mitigate issues before they escalate
Ability to travel up to 25% for multiple weeks at certain global locations, reliable internet connection with at least 50mb DL/10mb UL
What They're Looking For.
Must Have
Degree in business, education, or a related field, or equivalent combination of education and work experience, Experience delivering training across a variety of modalities, Bilingual proficiency — English is additional languages are a plus, aptitude for learning and navigating new software platforms quickly and independently, Excellent verbal and written communication skills, with demonstrated active listening and empathy, High attention to detail with organizational skills and the ability to plan, prioritize, and execute efficiently without sacrificing quality, Ability to proactively identify and resolve challenges independently, with a growing track record of implementing effective solutions, Demonstrated ability to anticipate customer needs and mitigate issues before they escalate, Thorough product knowledge orientation — able to quickly build expertise and provide accurate, informed guidance, Collaborative team player who actively shares information and contributes to shared goals, Ability to travel up to 25% for multiple weeks at certain global locations
Nice to Have
Fluency written and verbal communication in English, Portuguese and French
What You'll Do.
developing and facilitating world-class training for our resellers
developing and delivering training programs that drive satisfaction and loyalty across Geotab's reseller
and employee audiences
mapping training plans
initiating and delivering comprehensive onboarding and technical training
adapting curricula to diverse audiences using a variety of modalities
develop learning materials in line with business needs
act as a product subject matter expert
support the implementation and utilization of Geotab's LMS platform
work closely with partners
and development teams — translating feedback and insights to continuously improve the training experience and support Geotab's global strategic initiatives
assist in mapping training plans for employees
customers and resellers
initiate and deliver comprehensive onboarding processes and technical training to partners and customers
learn and apply new delivery methods with the help of senior training specialists
adapting training curriculums (outsourced and/or in-house) to diverse audiences
develop material in line with business needs
act as a competence guide for partners
assist in the successful implementation and utilization of the LMS system (myLearning) alongside internal teams
ensure all materials and services are available and adapted to the audience
maintain accurate customer interaction documentation and quality case management records
facilitate customer feedback and follow through
understand partner and customer needs and transfer the information to other Geotab teams (e. g. Product management
act as product SME within the team
allow partners and customers to work with Geotab products in scalable and efficient ways
stay up-to-date on the latest Geotab solutions
support Geotab global strategic initiatives
How You'll Work.
Team & Collaboration
work closely with partners, customers, product management, and development teams; collaborative team player who actively shares information and contributes to shared goals; assist in the successful implementation and utilization of the LMS system (myLearning) alongside internal teams; transfer the information to other Geotab teams (e. g. Product management, Development, others)
Communication Scope
Fluency written and verbal communication in English, Portuguese and French; Excellent verbal and written communication skills; demonstrated active listening and empathy
Process & Methodology
ability to plan, prioritize, and execute efficiently without sacrificing quality
Full Job Description
Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Who you are: We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Training Specialist who will be responsible for developing and facilitating world-class training for our resellers, customers, and employees — helping them unlock the full value of the Geotab product suite. If you love empowering people through learning and are keen to join an industry leader — we would love to hear from you! What you'll do: As a Training Specialist
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