voize
Customer Success
CustomerTrainingManager(m/f/d)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Training Manager (m/f/d) at voize. Skills: Training, Customer Activation, Communication. Deliver impactful training sessions. Motivate and engage groups”
What You'll Achieve.
Drive product activation; Ensure users maximize value; Improve documentation workflow; Activate the product quickly; Solve onboarding challenges; Track user adoption; Re-engage users
Industry & Context.
Proactive problem solver
Willingness to travel 2–3 times a week
What They're Looking For.
Must Have
Fluent in German (C2), Good knowledge of English, Willingness to travel 2–3 times a week
Nice to Have
Experience in training professionals, ideally in the healthcare or caregiving sector, Based in Berlin, Munich, Cologne, or Frankfurt
What You'll Do.
Deliver impactful training sessions
Motivate and engage groups
Empower users to embrace technology
Lead online and onsite sessions
Facilitate engaging training sessions
Monitor training effectiveness
Create and optimize training materials
Conduct onsite visits
How You'll Work.
Team & Collaboration
Collaborate with Support, Product, and Customer Success teams
Communication Scope
Communication and presentation skills
Full Job Description
🎤 WHY VOIZE? BECAUSE WE’RE MORE THAN JUST A JOB! At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to admin work that pulls nurses away from what matters most: people. We’re changing that by building the AI companion that frees nurses from admin, giving them back up to 30% of time. We don’t replace humans - we support and amplify their impact. Today, 1,500+ care facilities trust voize, and over 100,000 nurses rely on our AI companion to ease their daily workload. Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. As a fast-growing team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission! 💡 YOUR MISSION: DRIVE PRODUCT ACTIVATION THROUGH TRANSFORMATIVE TRAINING As an Onboarding Manager - Training Expert, you will be responsible for delivering impactful training sessions, both online and onsite, to ensure users understand how to maximize the value of voize’s AI-powered solution. You will motivate and engage groups of 10-15 caregivers (power users & voize coaches), empowering them to embrace the technology and improve their documentation workflow. 🚀 YOUR DAILY BUSINESS – NO TWO DAYS ARE ALIKE - Train the Trainer: Lead online and onsite sessions, empowering voize coaches at our clients to deliver effective training to larger groups. - Deliver dynamic training: Facilitate engaging and motivating training sessions for caregivers to activate the product quickly. - Collaborate with cross-functional teams: Work closely with Support, Product, and Customer Success teams to solve onboarding challenges and provide real-time feedback. - Monitor training effectiveness: Track user adoption and revisit training for groups with low engagement. - Create and optimize training materials: Continuously update and improve training content ba
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