Company
SaaS
CustomerTraining&AdoptionSpecialist(SaaS)
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Training & Adoption Specialist(SaaS). Skills: Customer training, Product adoption, Change management. Build and scale training programs. Drive product usage”
What You'll Achieve.
Drive product usage; Long-term customer success; Long-term product adoption
Industry & Context.
What They're Looking For.
Must Have
3+ years of experience in customer training, Instructional design skills, Ability to translate complex technical workflows, Experience delivering virtual and in-person training, Familiarity with change management principles, Communication, presentation, and stakeholder management skills, Comfortable learning technical concepts
Nice to Have
Experience using AI tools
What You'll Do.
Build and scale training programs
Design structured learning experiences
Deliver hands-on training
Support change management initiatives
Develop role-based training curricula
Design structured change management programs
Deliver remote and on-site training sessions
Create scalable educational content
Act as a subject matter expert
Support product understanding
Address customer needs
Leverage AI tools for content development
Optimize training materials
How You'll Work.
Team & Collaboration
Internal teams; Product teams; Engineering teams; Customer success teams; Implementation teams; Account teams
Communication Scope
Presentation skills
Full Job Description
## Accountabilities You will be responsible for building and scaling training and adoption programs that drive product usage and long-term customer success across diverse transit agencies. This includes designing structured learning experiences, delivering hands-on training, and supporting change management initiatives that embed the platform into customer workflows. Develop and continuously improve role-based training curricula tailored to different customer personas, technical levels, and agency needs Design and execute structured change management programs that support long-term product adoption beyond initial onboarding Deliver remote and on-site training sessions across the customer lifecycle in partnership with implementation and account teams Create scalable educational content including webinars, workshops, videos, and knowledge base articles Act as a subject matter expert for internal teams, supporting product understanding and feature enablement Collaborate with product, engineering, and customer success teams to refine messaging, improve workflows, and address customer needs Leverage AI tools to efficiently develop, update, and optimize training materials and learning resources Requirements This role requires strong experience in customer-facing training or enablement within SaaS or technical environments, along with the ability to translate complex systems into simple, actionable learning experiences. You should be comfortable working across technical and non-technical audiences and confident leading both live and asynchronous training initiatives. 3+ years of experience in customer training, enablement, customer success, learning & development, or similar roles Strong instructional design skills with experience building scalable training programs and curricula Ability to translate complex technical workflows into clear, engaging, and accessible content Experience delivering virtual and in-person training sessions for software or data-driven platforms Fa
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