Mastercard
Financial Services
CustomerTechnicalServicesAnalyst-DanishSpeaker
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Technical Services Analyst - Danish Speaker at Mastercard. Skills: Customer Technical Services, Danish Speaker, Payment solutions support. Deliver best in class technical customer support on payment solutions. Handle customer inquiries and cases via phone, email, and digital channels”
What You'll Achieve.
Ensure a best in class customer experience
Industry & Context.
What They're Looking For.
Must Have
Minimum 5 years of documented experience within customer service, Experience in direct customer dialogue, Experience supporting payment solutions or similar technical services, Proven experience with case handling via phone, email, and digital channels, Excellent communication skills in Danish and English, both written and spoken, Understanding of customer needs and ability to deliver a high quality customer experience, Experience contributing to and following optimized internal processes, Excellent IT skills and confidence working in technical environments
Nice to Have
Financial education or equivalent relevant work experience
What You'll Do.
Deliver best in class technical customer support on payment solutions
Handle customer inquiries and cases via phone
Provide consultancy and guidance on optimal use of our payment technologies
Act as a trusted advisor during customer onboarding and implementation
Support customers with technical testing and troubleshooting
Contribute to testing and consulting on new services and solutions
Participate in meetings with customers and external stakeholders
Support the update and optimization of internal processes
How You'll Work.
Team & Collaboration
Actively contribute to team performance through engagement, collaboration, and knowledge sharing
Communication Scope
Excellent communication skills in Danish and English, both written and spoken
Full Job Description
**Our Purpose** _Mastercard powers economies and empowers people in 200 + countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._ **Title and Summary** ### Customer Technical Services Analyst I - Danish Speaker ### Job Title: Customer Technical Services Analyst I Department: Customer Technical Services, Denmark About the Role Customer Technical Services supports customers on Account to Account products in the domestic market, including Betalingsservice, Leverandørservice, and Overførselsservice. As a Customer Technical Services Analyst I, you will join an open, collaborative, and highly skilled team in a professional and supportive working environment. The role is customer facing and requires a genuine passion for customer interaction, technical understanding, and structured case handling. You will be responsible for supporting both existing and new customers throughout onboarding, testing, and ongoing technical support, while ensuring a best in class customer experience. Primary Responsibilities • Deliver best in class technical customer support on payment solutions • Handle customer inquiries and cases via phone, email, and digital channels • Provide consultancy and guidance on optimal use of our payment technologies • Act as a trusted advisor during customer onboarding and implementation • Support customers with technical testing and troubleshooting • Contribute to testing and consulting on new services and solutions • Participate in meetings with customers and external stakeholders • Actively contribute to team performance through engagement, collaboration, and knowledge sharing • Sup
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