SiteMinder
hotel commerce platform
CustomerTechSupport(Spanish/Italian)Maternitycover
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Tech Support (Spanish/Italian) Maternity cover at SiteMinder. Skills: technical support, customer service. Provide technical support for all SiteMinder-labelled products and services to internal and external customers. Develop customer relationships by providing exceptional technical support and consultation, across our phone, chat and other contact channels”
What You'll Achieve.
Ensure all cases are resolved in a timely manner in accordance with company SLAs and personal KPIs
Industry & Context.
analytical skills - you’ll be able to quickly analyse problems, determine the root cause and reach a resolution
What They're Looking For.
Must Have
Fluent Italian and Spanish communication skills, both written and verbal, High level of customer service and IT technical skills
What You'll Do.
Provide technical support for all SiteMinder-labelled products and services to internal and external customers
Develop customer relationships by providing exceptional technical support and consultation
chat and other contact channels
Identify customer support needs and configuration requirements
set customer expectations and resolve their issues
delivering against customer demands and internal KPIs
Act as a technical expert
identifying issues and communicating issues and requirements internally
How You'll Work.
Team & Collaboration
work across internal teams to find solutions
Communication Scope
Fluent Italian and Spanish communication skills, both written and verbal
Full Job Description
At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together! What We Do… We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply. We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between. And today, we’re the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder’s technology every year. About the Customer Support role... The Customer Solutions Consultant will provide technical assistance and advice to SiteMinder customers and partners across the region. Your knowledge and insights will be key to maintaining the SiteMinder brand and providing opportunities for our customers to better integrate our products and services. What you’ll do… - Provide technical support for all SiteMinder-labelled products and services to internal and external customers. - Develop strong customer relationships by providing exceptional technical support and consultation, across our phone, chat and other contact channels. - Identify customer support needs and configuration requirements, set customer expectations and resolve their issues, delivering against customer demands and internal KPIs. - Ensure all cases are resolved in a timely manner in accordance with
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