Wise
Financial Services
CustomerSupportTrainingLead
Neural analysis suggests this role is
optimal for mid candidates.
“Customer Support Training Lead at Wise. Skills: strategic leadership, oversight to the Servicing Training team, delivery of effective learning and development initiatives, support business objectives, foster employee growth, manages the performance of the Servicing Training team, guiding and directing them to meet organisational goals, coordinates team activities, manages workloads, aligns efforts with Servicing Operations teams’ priorities, fosters a positive and motivating work environment, en”
Industry & Context.
You’re a problem solver — you identify impactful problems and ensure ownership and resolution.
CV and Cover Letter must be submitted in English., Applications submitted in Portuguese will not be considered.
What They're Looking For.
Must Have
several years in L&D or Training Operations with progressively increasing levels of responsibility, proven experience driving change and innovation in leadership roles, identify impactful problems and ensure ownership and resolution, adapt your leadership style to coach and support team members and foster career growth, set clear expectations, coach your team, and provide actionable feedback, embrace new solutions and drive process improvements, never settling for "good enough", confidently use data and key metrics to guide your team and enhance performance and impact, provide clarity on customer needs and ensure team goals prioritise customer impact, model inclusive leadership and encourage respectful and transparent communication, fully commit to your responsibilities, always striving to meet or exceed performance targets
What You'll Do.
Performance management on individual & team level
Ensure quality and timely training delivery
Manage performance and development
Support and develop team talent
Lead and manage the team
Enhance team engagement
Executing on the strategy
Implement training strategies
Develop and communicate best practices
Align team performance
Develop & maintain reporting governance
Utilise insights for improvement
Stakeholder Management
Collaborate & validate training needs
Provide analysis-based recommendations
Ensure alignment and effective communication
Training delivery and facilitation
Oversee and ensure training effectiveness
Stay updated on facilitation methods and trends
Facilitate key training sessions
Communicate and manage changes
Facilitate adaptation and support
Monitor progress and adjust
How You'll Work.
Team & Collaboration
coordinates team activities; aligns efforts with Servicing Operations teams’ priorities; fosters a positive and motivating work environment; encouraging collaboration and professional development among team members; works closely with stakeholders to identify and capitalise on growth and scalability opportunities; Collaborate & validate training needs; Ensure alignment and effective communication
Communication Scope
communicate openly; model inclusive leadership; encourage respectful and transparent communication; Communicate and manage changes
Full Job Description
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about [our mission](https://wise.jobs/our-mission) and [what we offer](https://wise.jobs/what-we-offer). The Servicing Training Lead provides strategic leadership and oversight to the Servicing Training team, ensuring the delivery of effective learning and development initiatives that support business objectives and foster employee growth. This role manages the performance of the Servicing Training team, guiding and directing them to meet organisational goals. The Servicing Training Lead coordinates team activities, manages workloads, and aligns efforts with Servicing Operations teams’ priorities. This role also fosters a positive and motivating work environment, encouraging collaboration and professional development among team members, and works closely with stakeholders to identify and capitalise on growth and scalability opportunities. Activities performed on the job * Performance management on individual & team level * Ensure quality and timely training delivery * Manage performance and development * Reporting and documentation: * People management * Support and develop team talent * Lead and manage the team * Enhance team engagement * Executing on the strategy * Implement training strategies * Develop and communicate best practices * Align team performance * Training reporting * Develop & maintain reporting governance: * Utilise insights for improvement * Strategic reporting * Stakeholder Management * Collaborate & validate training needs * Provide analysis-based recommendations * Ensure alignment and effectiv
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