Motorola Solutions
Public Safety Communications
CustomerSupportTechnicianII
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Support Technician II at Motorola Solutions. Skills: Technical Support, Incident Management, System Support. Provide mission-critical technical support for Motorola ASTRO systems. Manage priorities with minimal supervision”
What You'll Achieve.
Ensure the stability of critical public safety communications; Meet all support and performance metrics
Industry & Context.
Drive incidents to resolution
Subject to working in high security areas, Requires successfully passing a more stringent fingerprint background check
What They're Looking For.
Must Have
2+ years of Technical Support experience, Must be able to obtain background clearance as required by government customer
What You'll Do.
Provide mission-critical technical support for Motorola ASTRO systems
Manage priorities with minimal supervision
Perform initial triage
Document troubleshooting steps
Escalate complex issues
Contribute to the knowledge database
Track outages through to successful restoration
How You'll Work.
Team & Collaboration
Work closely with customers; Work with field teams; Work with the escalation team; Collaborate across functional lines
Communication Scope
Maintain consistent, professional communication via phone, email, and ticketing systems
Full Job Description
## **Company Overview** At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. ## **Department Overview** The Customer Support Technician II is a reactive role within the Astro Infrastructure Technical Support Organization. TSO provides remote technical support Monday through Friday (8x5) as a component of the broader model to ensure the availability of mission critical radio systems. Ensuring public safety for our commercial and government customers while delivering a great customer experience is paramount. This team addresses new and existing tickets and works closely with customers, field teams, and the escalation team to restore service and drive incidents to resolution. ## Job Description As a **Customer Support Technician II** , you will provide mission-critical technical support for Motorola ASTRO systems, serving public safety for commercial and government clients. This hybrid role requires a proactive professional who can manage priorities with minimal supervision while maintaining high-security standards. **Key Responsibilities & Requirements** * **System Support:** Provide high-level technical support for Motorola ASTRO systems and Land Mobile Radio (LMR) infrastructure, ensuring the stability of critical public safety communications. * **Incident Management:** Drive incidents to resolution by performing initial triage, documenting troubleshooting steps, and escalating complex issues within specified time frames to meet service level agreements (SLAs). * **Communication:** Maintain consistent, professional communication via phon
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