CustomerSupportTechnician

Launch Your Career with Cook Systems Since 1990, Cook Systems—a certified veteran-owned IT consulting firm—has been helping businesses and professionals grow through innovation, integrity, and investment in people. We partner with Fortune 500 enterprises and high-growth companies alike to deliver agile technology solutions, AI-driven talent strategies, and our signature FastTrack program that develops the next generation of tech talent. At Cook, you’ll find a culture that values excellence, creativity, and accountability. We believe in opportunity backed by trust—and in building careers that last. Check out what our team members have to say on our Glassdoor page, and discover why Cook Systems is where meaningful careers take off! Summary: We are seeking a dedicated and proactive Tier I Support Specialist to provide software and hardware support. In this entry-level role, you will diagnose and resolve issues using established procedures and escalate complex problems to higher-level technical support when necessary. Your primary goal will be to assist in resolving application, hardware, and software problems efficiently. Responsibilities: Provide Tier I support for software and hardware issues. Diagnose and resolve problems using documented procedures and checklists. Enter call data into a tracking system accurately and promptly. Escalate unresolved issues to higher-level technical support professionals. Assist in the resolution of application, hardware, and software problems. Work under the general direction of more senior customer service representatives, supervisors, or managers. Qualifications: Associate’s or Bachelor’s Degree, or technical institute degree/certificate in Computer Science, Information Systems, or a related field, or equivalent work experience. 0 to 1 year of IT work experience in computer systems or support. Demonstrated working knowledge of basic hardware and software products. Strong problem-solving and troubleshooting skills. Ability to functio