Wabtec
Technology
CustomerSupportTeamManager
“Customer Support Team Manager at Wabtec. Skills: Customer Success, Account Growth, Customer Retention. Manage a portfolio of customer accounts. Develop and maintain strong customer relationships”
What You'll Achieve.
Achieve high levels of customer satisfaction; Ensure high customer retention rates; Drive account growth and expansion
Industry & Context.
What They're Looking For.
Must Have
5+ years of experience in customer success or account management, Proven track record of managing and growing customer accounts, Experience with CRM software
Nice to Have
Bachelor's degree in Business, Marketing, or related field, Experience in the manufacturing or industrial sector, Familiarity with SaaS platforms
What You'll Do.
Manage a portfolio of customer accounts
Develop and maintain strong customer relationships
Drive customer adoption and value realization
Monitor customer health and identify risks
Proactively address customer issues and concerns
Identify opportunities for account growth and expansion
Conduct regular business reviews with customers
Collaborate with sales and support teams
How You'll Work.
Team & Collaboration
Sales teams; Support teams
Applying for this Customer Support Team Manager role?
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ANONYMOUS · UNFILTERED
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