Addi
Financial platform
CustomerSupportTeamLead
“Customer Support Team Lead at Addi. Skills: Customer support, Team leadership, Operational excellence. Ensure Addivisers have access to tools. Provide constructive feedback”
What You'll Achieve.
Deliver exceptional customer support; Improve operational processes; Drive key CX metrics; Enhance overall customer experience
Industry & Context.
Problem-solving
What You'll Do.
Ensure Addivisers have access to tools
Provide constructive feedback
Act as a point of reference
Oversee CX operations daily
Monitor and analyze support metrics
Support operational tasks
Develop strategies to improve CX
How You'll Work.
Team & Collaboration
Attend and contribute to meetings; Cross-functional discussions; Work closely with Finance, Risk, Legal; Participate in assessments and hiring
Applying for this Customer Support Team Lead role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Addi?
Real rants from real employees. Read before you apply.