CustomerSupportSupervisor

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. About the job We are hiring a Customer Support Supervisor to lead, coach, and develop a high-performing frontline support team in a multi-channel contact center environment. This is a hands-on leadership role for a data-driven, action-oriented operator who values teamwork and collaboration. In this position, you will build a culture of accountability, curiosity, and continuous improvement while helping deliver an exceptional customer experience. Evolving from a traditional reactive cost center into a Frictionless Hospitality Engine, you will serve as a guide and mentor, empowering your team to solve complex problems and drive operational excellence at scale, all while cultivating a welcoming, inclusive, and psychologically safe environment. Working Hours: Our UK Customer Support function operates from 07:00 - 20:00, 7 days a week, 365 days a year. Our Customer Support Supervisor work 5 days a week, working 8.5 hour shifts (including break time) - the earliest shift is 07:00 - 15:30 & the latest is 11:30 - 20:00. Once you join, you'd be assigned a set shift, so it's important to be fully flexible with the days & times you can work. The team work 3 days a week in the London office (Tues, Weds & Thurs) You'll be required to work public holidays & on weekends too (usually Saturday or Sunday) Start Date: The intended start