Veeqo
Customer Service, Seller Support Operations, amazon customer service
CustomerSupportSr.
“Customer Support Sr. at Veeqo. Skills: Customer support, Problem solving. Support Veeqo's Selling Partner’s. Solve incoming issues”
What You'll Achieve.
Achieve productivity targets; Achieve quality targets
Industry & Context.
Problem solving; Troubleshoot; Research
What They're Looking For.
Must Have
Advanced proficiency in local language, Previous customer service experience, Experience with data analytics, Excellent listening skills, Able to demonstrate empathy, Willingness to help, Able to troubleshoot, Able to research, Translate technical instructions, Translate procedural instructions, Experience with MS Office suite
Nice to Have
2 or more years experience customer service, 2 or more years experience contact centre
What You'll Do.
Support Veeqo's Selling Partner’s
Solve incoming issues
Manage outbound calls
Identify customer needs
Build sustainable relationships
Oversee productivity targets
Oversee quality targets
Collaborate with internal stakeholders
Collaborate with teams
Troubleshoot Veeqo Sellers
Troubleshoot Veeqo Vendors
Provide product guidance
Provide product support
Attend training sessions
Conduct training sessions
Learn product details
Learn key selling points
Perform special projects
How You'll Work.
Team & Collaboration
Team huddle; Peer support; Share updates
Communication Scope
Written communication; Verbal communication
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