Veeqo
Customer Service, Seller Support Operations, amazon customer service
CustomerSupportSr.
“Customer Support Sr. at Veeqo. Skills: Customer support, Problem solving, Customer service. Support customers via phone. Support customers via email”
What You'll Achieve.
Achieve productivity targets; Achieve quality targets
Industry & Context.
Problem solving; Troubleshoot; Research
What They're Looking For.
Must Have
Advanced proficiency in local language, Previous experience in customer service, Experience with data analytics, Excellent listening skills, Able to demonstrate empathy, Willingness to help, Able to troubleshoot, Able to research, Translate technical instructions, Experience with MS Office suite
Nice to Have
Business acumen in e-commerce, Business acumen in retail, 2+ years customer service experience, 2+ years contact centre experience, Ability to work in metric driven environment, High productivity standards, High quality standards
What You'll Do.
Support customers via phone
Support customers via email
Support customers via chat
Manage outbound calls
Identify customer needs
Build sustainable relationships
Oversee productivity targets
Oversee quality targets
Collaborate with internal stakeholders
Collaborate with teams
Troubleshoot product issues
Provide product guidance
Attend training sessions
Learn product details
Learn key selling points
How You'll Work.
Team & Collaboration
Team huddle; Peer support; Share updates; Internal stakeholders
Communication Scope
Written communication; Verbal communication
Applying for this Customer Support Sr. role?
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