Canopy
SaaS
CustomerSupportSpecialistTier1
“Customer Support Specialist - Tier 1 at Canopy. Skills: Customer support, Software navigation, Customer retention. Anticipate and resolve customer issues. Provide superior customer service”
Industry & Context.
Problem solving; Troubleshooting
In-office MWF
What They're Looking For.
Must Have
Ability to type at 50 wpm or faster
Nice to Have
Experience in support ticketing systems, Previous customer service and support experience, 2-3 years experience in a call center environment, Experience in the accounting & tax software space
What You'll Do.
Anticipate and resolve customer issues
Provide superior customer service
Provide remote troubleshooting assistance
Take ownership of customer issues
Advocate for customer needs
Adjust urgency and escalation
Develop understanding of features
Answer questions proactively
Explain step-by-step instructions
Assist users in navigation
Inform customers of new resources
Inform customers of new products
Maintain positive attitude
Maintain patient attitude
Coordinate for technical issues
Coordinate for account issues
How You'll Work.
Team & Collaboration
Coordinate within the organization
Communication Scope
Written communication; Verbal communication
Applying for this Customer Support Specialist - Tier 1 role?
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What do employees actually say about Canopy?
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