Everway
CustomerSupportSpecialist(Seasonal)
“Customer Support Specialist (Seasonal) at Everway. Skills: Customer support, Product knowledge, Troubleshooting. Provide responsive, high-quality front-line support. Respond to general product questions”
What You'll Achieve.
Meet or exceed key performance indicators (KPIs)
What They're Looking For.
Must Have
1+ years of experience in customer support, helpdesk, or a similar customer-facing role, Excellent verbal and written communication skills, patient and empathetic approach to guiding users through basic troubleshooting steps, Comfortable learning new cloud-based software platforms quickly, Ability to thrive in a fast-paced environment, handle a steady volume of incoming customer interactions
Nice to Have
Previous experience utilizing customer support ticketing software or CRM platforms (e.g., Zendesk, Salesforce), Familiarity with the education sector or hardware commonly used in classroom environments (e.g., Chromebooks, iPads, laptops), Prior experience working in a seasonal or high-volume customer care capacity
What You'll Do.
high-quality front-line support
Respond to general product questions
Assist with core subscription management queries
Troubleshoot foundational technical inquiries
and report on support interactions
Uphold established standards for response times
How You'll Work.
Communication Scope
Verbal communication; Written communication
Applying for this Customer Support Specialist (Seasonal) role?
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