BitMEX
crypto derivatives
CustomerSupportSpecialist(RussianSpeaker)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Support Specialist (Russian Speaker) at BitMEX. Skills: Customer Support, Russian Speaker. Respond to customer queries. Monitor the BitMEX Trollbox”
What You'll Achieve.
achieve the highest quality of customer satisfaction
Industry & Context.
troubleshoot and discover answers quickly and effectively
occasional weekend work
What They're Looking For.
Must Have
Proficient in English, Proficient in Russian, trading experience, Experience resolving customer inquiries, providing a basic level of technical support, Ability to compute simple calculations on financial products, Attention to detail, excellent communication skills, patience, Ability to troubleshoot and discover answers quickly and effectively, Enjoy helping people, being patient with customers, Capable of working under pressure, Cooperative with team spirit, willingness to motivate your other colleagues
Nice to Have
Technical background, understanding of the BitMEX API, mathematical skills, Experience or knowledge of cryptocurrency, knowledge of blockchain, knowledge of trading, Available for immediate hire
What You'll Do.
Respond to customer queries
Monitor the BitMEX Trollbox
Perform document checks
Assist in updating FAQ/Solutions documentation
Identify customer needs
Evaluate customer needs
Monitor community for issues
Bring forward feedback
Bring forward proposals
How You'll Work.
Team & Collaboration
Work closely with various internal partners; Cooperative with team spirit; willingness to motivate your other colleagues
Communication Scope
excellent communication skills
Full Job Description
About BitMEX BitMEX stands as a globally leading exchange for crypto derivatives, offering traders a professional-grade trading platform. Since its inception in 2014, BitMEX has maintained an impeccable security record with “no coin lost, ever!”. Our platform caters to cryptocurrency derivatives traders by providing low latency, deep liquidity, and maximum availability. Currently, BitMEX offers more than 100 derivatives contracts, 16 pairs for spot trading, and an easy covert function between 30+ different cryptocurrencies. In 2015, BitMEX revolutionised the market by inventing the Perpetual Swap, which has since become the most widely traded crypto product. Demonstrating a commitment to transparency, since 2021, BitMEX has been among the first exchanges to regularly publish its on-chain Proof of Reserves and Proof of Liabilities, ensuring that the funds available exceed the total client balances." For more information on BitMEX, company initiatives and our products, please visit the BitMEX Blog or www.bitmex.com, and follow LinkedIn, Discord, Telegram and X. Role Overview We are a young, passionate and fast growing team with members all over the world delivering a 24/7/365 industry leading support experience. We are proud to work for BitMEX and of the standard we have set and hold ourselves to. We enjoy working together and helping each other to grow. There is a high level of independence involved in the role, but we are interdependent on each other in the sense that many hands make light work and we are all responsible for upholding the high standard that has been set and raising it even higher into the future. The role of the Customer Support Specialist is to assist our users during the European time zone via a number of channels - including but not limited to our CRM (Zendesk), the BitMEX Trollbox, Discord, Reddit and Telegram. You will be required to continuously identify and evaluate customer needs in order to achieve the highest quality of customer satisfacti
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