Ring of Security Limited
Customer Service, amazon customer service
CustomerSupportSpecialist,RingExecutiveCustomerRelations
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Support Specialist, Ring Executive Customer Relations at Ring of Security Limited. Skills: Customer relations, Escalation management, Social media support. Respond to highly complex customer cases. Handle escalations”
Industry & Context.
Root cause analysis; Troubleshooting; Problem solving
Rotational shift, Work 8am to 6pm seven days a week
What They're Looking For.
Must Have
Bachelor's degree or equivalent, At least two years’ experience in Customer Service or Social Care, Fluent in Dutch and English
Nice to Have
Experience working with cross-functional teams, Experience that includes analytical skills, Experience that includes attention to detail, Experience that includes effective communication abilities, Experience working with customers with a passion for delivering exceptional service, Speak, write, and read fluently in Dutch, Experience managing multiple projects, Experience prioritizing, Experience planning, Experience managing time, Experience in editing, Experience in copy-editing, Experience in proofreading, Demonstrated history of providing solutions to complex problems
What You'll Do.
Respond to highly complex customer cases
Handle senior leadership escalations
Handle trust and safety issues
Handle social media posts
Handle Amazon Reviews
Reply to complex communications challenges
Respond privately to customer reviews
Provide technical insights
Provide recommendations
Troubleshoot technical issues for Ring customers
Communicate and collaborate with team-members to resolve escalations
Utilize all available resources to solve problems
Provide exceptional technical assistance
Provide customer service for highly escalated challenges
Identify and report on noteworthy developments
Identify and report on trends
Share developments and trends with appropriate departments
team-members on PR and Communications related issues on
Identify system errors
Escalate system errors
Identify technical issues
Escalate technical issues
Address social media posts
Address direct messages
Address escalations brought up by internal stakeholders
Address new Amazon Reviews
Address pending cases
Dive deep on the root causes
Consult with stakeholders
How You'll Work.
Team & Collaboration
Work alongside Product Reviews team; Work alongside Neighbor Advocacy team; Work alongside Legal team; Work alongside PR team; Work alongside Community team; Work alongside Social Media team; Collaborate with team-members; Collaborate with other teams
Communication Scope
Technical insights; Customer service
Process & Methodology
Prioritizing, Planning, Managing time
Full Job Description
Ring is looking for an organized and self-motivated ECR Specialist to join our Executive Customer Relations Team (ECR). This is a fully remote position based in the UK. As an ECR Specialist, you will work alongside the Product Reviews, Neighbor Advocacy, Legal, PR, Community and the Social Media teams at Ring. Working directly with customers, you’ll be expected to respond to highly complex customer cases involving escalations, senior leadership escalations, trust and safety issues, social media posts, and Amazon Reviews. The right candidate will also thrive in a highly entrepreneurial, fast-changing, and collaborative environment where people are driven, enthusiastic, collaborative and not afraid to take risks. * The operating hours for our support are 8am to 6pm seven days a week and successful candidates will work in a rotational shift within these hours. A day in the life The operating hours for our support are 8am to 6pm seven days a week and successful candidates will work in a rotational shift within these hours. As a ECR Specialist, you will start your day by addressing social media posts and direct messages, escalations brought up by internal stakeholders, and looking at new Amazon Reviews at your inbox. Next, it is time to address pending cases, dive deep on the root causes, consult with stakeholders, and resolve them. Key job responsibilities Key job responsibilities Successfully reply to complex, fast-moving and unexpected communications challenges Respond privately to customer reviews, providing technical insights and recommendations Troubleshoot technical issues for Ring customers Communicate and collaborate with team-members to resolve escalations Utilize all available resources to solve problems Provide exceptional technical assistance and customer service for highly escalated challenges with care Regularly identify and report on noteworthy developments and trends and share those with the appropriate departments Work alongside team-members and other t
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