Diligent Corporation
SaaS
CustomerSupportSpecialist(+PortugueseSpeaking)
“Customer Support Specialist (+Portuguese Speaking) at Diligent Corporation. Skills: Customer support, Portuguese language, Problem-solving. Interact with customers. Process information”
What You'll Achieve.
Ensure complete client satisfaction
Industry & Context.
Problem-solving; Technical aptitude
Afternoon rotational shift, Support American market
What They're Looking For.
Must Have
Advanced to fluent Portuguese, Experience phone-based Software Application/Technical Support, Experience call centre supporting end users, Exceptional written and verbal communication skills in English, Working knowledge of Windows OS, Proven problem-solving skills, Technical aptitude, Superb communication skills, Superb customer handling skills
What You'll Do.
Interact with customers
Gather customer information
Determine issue by analyzing symptoms
Diagnose technical issues
Diagnose software issues
Resolve technical issues
Resolve software issues
Identify priority issues
Escalate priority issues
Redirect problems to appropriate resource
Process call transactions
Record call transactions
Offer alternative solutions
Retain customers' business
Retain clients' business
How You'll Work.
Team & Collaboration
Work with Customer Success Team; Work with ProdOps team; Articulate with technical staff; Articulate with non-technical staff; Articulate with users
Communication Scope
Written communication; Verbal communication
Applying for this Customer Support Specialist (+Portuguese Speaking) role?
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