CustomerSupportSpecialist

## Accountabilities Handle customer inquiries across chat, email, and phone, ensuring timely, clear, and professional responses aligned with service standards. Diagnose customer issues, analyze available information, and provide effective solutions or escalate when necessary. Maintain a strong focus on customer satisfaction by building trust, managing expectations, and ensuring proper follow-up until resolution. Communicate complex information in a simple and structured way, both verbally and in writing, to support customer understanding. Identify recurring issues and contribute insights to improve processes, workflows, and overall service quality. Collaborate with team members and other departments to ensure smooth handling of cases and consistent service delivery. Apply quality guidelines and procedures when processing customer requests, ensuring accuracy and compliance. Requirements Strong proficiency in English, both written and spoken, with confidence in handling live customer interactions. Previous experience in customer support or a similar client-facing role is considered an advantage. Good computer literacy and ability to quickly learn and navigate support tools and systems. Strong problem-solving skills with the ability to identify issues and propose clear, practical solutions. Excellent interpersonal and communication skills, with a professional and empathetic approach. High attention to detail, reliability, and ability to manage multiple requests in a structured manner. Must have a personal laptop (Windows with at least 16GB RAM or MacBook 2015 or newer) and a stable internet connection. Flexibility to work in shifts, including occasional night shifts. Benefits 10 paid sick leave days per year. 160 hours of paid vacation annually. Private medical insurance after the probation period. Financial support for professional development and language learning. Compensation for sports subscription or sports-related equipment. Opportunity to work in an internation