Candex
fintech
CustomerSupportSpecialistJapanese+EnglishSpeaker
“Customer Support Specialist - Japanese + English Speaker at Candex. Skills: Customer Support, Japanese and English fluency, Problem-solving. Resolve customer queries. Recommend solutions”
What You'll Achieve.
Ensure customer satisfaction; Keep an Obsessive Customer Focus - our customers’ satisfaction is our obsession, and we will stop at nothing to make their experience simple & flawless
Industry & Context.
Sound judgment and excellent problem-solving skills; Liaising with colleagues or managers to find the best solutions to customers’ issues; Identifying common problems and escalating them to management, along with possible suggestions for improvement
What They're Looking For.
Must Have
Japanese and English skills – written and verbal - a must, Previous experience in a Customer Service role, Sound judgment and excellent problem-solving skills, Experience with CRM and ticketing systems, Impressive interpersonal skills, Advanced Excel skills, Outstanding attention to detail, with an ability to spot numerical errors, Highly organized with the ability to multitask and work under pressure, Tech savvy and the ability to pick up new technology quickly
Nice to Have
Fintech/Hi-tech experience is preferred
What You'll Do.
Resolve customer queries
Guide product users through features and functionalities
Assist Candex’s internal and external customers with platform related questions via our ticketing system process
Triage incoming tickets
Develop and maintain a professional level of proficiency with Candex’s specific systems and technologies
Onboarding new users to the system
including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of data
Promptly responding to customer queries via ticketing system
Identification of areas of improvement
both in process and product
Liaising with colleagues or managers to find the best solutions to customers’ issues
Identifying common problems and escalating them to management
along with possible suggestions for improvement
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions
How You'll Work.
Team & Collaboration
Liaising with colleagues or managers to find the best solutions to customers’ issues; Identifying common problems and escalating them to management, along with possible suggestions for improvement; Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved; Work alongside teammates who value curiosity, kindness, and shared success; Debate, Decide, Deliver - Candexers foster a culture of open debate so we can make the right decision; Attract & Develop the Best - we expect each hire to raise the bar, and once they start, they should continue to develop their skills with the support of leadership
Communication Scope
Excellent communicator; Japanese and English skills – written and verbal
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