CustomerSupportSpecialist(IncidentResolution)

**Hey there!** Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Incident Resolution) to help us keep our clients happy and our operations smooth. ### Who We Are: We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you! **Requirements** ### What You’ll Do: * **Rapidly and effectively resolve client issues:** Handle problems sent to you by retail and corporate clients through our CRM system. * **Advise clients:** Provide expert advice on bookings and our products. * **Communicate:** Engage with suppliers, hotels, and clients via email and phone. * **Work with systems:** Utilize CRM systems and our internal databases efficiently. ### What We’re Looking For: * **English Proficiency:** Upper Intermediate level (both spoken and written). * **Soft Skills:** Kindness, empathy, stress-resistance, politeness, and responsibility. * **Quick Learner:** Ability to learn quickly and stay results-focused. * **Tech Requirements:** A functioning computer and microphone. * **Travel Knowledge:** Understanding of the travel business and booking systems is an advantage! **Benefits** ### What We Offer: * **Remote Work:** Work from the comfort of your home. * **Great Team:** Join a young and active team of super specialists. * **Flexible Schedule:** 2 days-on after 2-days off. * **Competitive Salary:** Earn a base salary of 750 EUR gross + 300 EUR gross bonus based on KPI. * **Challenging Tasks:** Tackle interesting and ambitious tasks that will elevate your professional skills. * **Continuous Learning:** Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend. * **Perks:** Enjoy corporate discounts on hotels and othe