Experian
Data and technology
CustomerSupportSpecialistII
“Customer Support Specialist II at Experian. Skills: Customer Support, Problem Solving, Communication. Handle inbound calls. Analyze consumer disputes”
What You'll Achieve.
Delivering a positive, respectful experience
Industry & Context.
Solving problems; Detailed troubleshooting
Must pass background checks, Must pass employment verification, Must pass education verification, Must pass pre-employment screening
What They're Looking For.
Must Have
Minimum 1 year of inbound call handling experience, High school diploma required, Experience interpreting and responding to customer requests, Good English communication skills, Experience documenting customer issues in detail, Short-term memory retention, Experience handling support requests from a variety of different channels (85%–90%), Proficient in PC and internet-based tools for quick decision-making, Must pass background checks, employment and education verification, and pre-employment screening
What You'll Do.
Analyze consumer disputes
Process dispute requests
Educate consumers on dispute management
Ensure compliance with regulations
Maintain accurate records
How You'll Work.
Communication Scope
Good English communication skills
Applying for this Customer Support Specialist II role?
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