Experian
Consumer Services
CustomersupportSpecialistII
Neural analysis suggests this role is
optimal for mid candidates.
“Customer support Specialist II at Experian. Skills: customer support, problem solving, communication. Handle inbound calls across multiple lines of business, assisting with credit reports, fraud alerts, and general inquiries. Analyze written and verbal consumer disputes, determining appropriate resolution paths”
What You'll Achieve.
delivering a positive, respectful experience with every interaction
Industry & Context.
solving problems; detailed troubleshooting and resolutions
Must pass background checks, employment and education verification, and pre-employment screening
What They're Looking For.
Must Have
Minimum 1 year of inbound call handling experience, High school diploma required, Experience interpreting and responding to customer requests, Good english communication skills, Experience documenting customer issues in detail, Short-term memory retention, Experience handling support requests from a variety of different channels (85%–90%), Must pass background checks, employment and education verification, and pre-employment screening
What You'll Do.
Handle inbound calls across multiple lines of business
assisting with credit reports
and general inquiries
Analyze written and verbal consumer disputes
determining appropriate resolution paths
Process dispute requests
including contacting financial institutions for documentation and validation
Educate consumers on dispute management and credit correction procedures
Ensure all actions comply with FCRA and state and country regulations
Maintain accurate records and uphold data quality standards in all systems
How You'll Work.
Team & Collaboration
collaborative
Communication Scope
Good english communication skills
Full Job Description
Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. Also, for the last five years, we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine. Do you enjoy helping others and solving problems? Are you someone who excels in a environment where empathy, experience providing detailed troubleshooting and resolutions matter? If so, we'd love to connect with you. Experian is expanding our Customer Care team in Costa Rica, and we're looking for collaborative, customer-focused individuals to join us as Customer Care Specialists II. You'll play an important part in supporting consumers, resolving inquiries and disputes, and delivering a positive, respectful experience with every interaction. You'll report to the Supervisor, Customer Care. WHAT YOU'LL Do: * Handle inbound calls across multiple lines of business, assisting with credit reports, fraud alerts, and general inquiries. * Analyze written and verbal consumer disputes, determining appropriate resolution paths. * Process dispute requests, including contacting financial institutions for documentation and validation. * Educate consumers on dispute management and credit correction procedures. * Ensure all actions comply with FCRA and state and country regulations. * Maintain accurate records and uphold data quality standards in all systems. The hiring process, training, and employment will be handled remotely. This means if offered the position, you will begin working from home. However, please keep in mind that you will likely transition back to our office located at Centro Corporativo El Cafetal ll, Costa Rica. ## Qualifications * Experience: Minimum 1 year of inbound call handling experience. * Education: High school diploma required. * Skills: * Experience interpreting and responding t
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