CustomerSupportSpecialist(FrenchSpeaker)

We are looking for a full time **Customer Support Specialist** with passion for technology. With this position you will work in a dynamic team at our office in Barcelona. You will identify, troubleshoot, and help resolve customers’ issues efficiently and accurately, collaborating with peers and other customer facing departments. Being a Customer Support Specialist at Webfleet means you are technically minded, a problem solver and keeping the customer at heart of everything you do. You will join a team of 10 colleagues dedicated to France region, based in Barcelona and you will report to the Regional Team Leader. **What you’ll be doing:** * Provide product information and effective technical and administration support through multiple channels (phone and email); * Provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction at the core of every decision and behavior; * Proactively manage customer expectations; * Constantly update our CRM system (SalesForce) with all relevant information collected during customer service activities; * Liaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customers. **Who are you ?** There is no set route to become a Customer Support Specialist, but to be successful in this role this is the kind of profile we have in mind: * You already have a successful experience in a similar role; * **Impeccable written and verbal communication skills in French and fluent in English (written and spoken);** * Good interpersonal and customer service skills; * Eager to learn new products and technologies and utilize your knowledge in a practical way; * Ability to be both proactive and reactive, and remain detail-oriented even under pressure; * Ability to follow standard processes and practices within set service levels; * You are a team player; * Previous experience with CRM systems (such as SalesForce) is an advantage. **