CustomerSupportSpecialist,Europe

Hi! I'm [**Donna**](https://ie.linkedin.com/in/donnahallpage), the Support Lead at Modash. I'm looking for a Customer Support Specialist to join our team. Here's a little background, examples of the things that you'll work on, and things you probably want to know. ### Background & reason for hiring Support at Modash isn’t just answering tickets. It’s how we deliver the _best customer experience in the multiverse_. You’ll be the first person customers talk to when something’s confusing, broken, or urgent, and you’ll make them feel taken care of fast. We’re hiring a new Customer Support Specialist **based in Estonia** to strengthen our coverage in Europe and keep response times fast as Modash grows. Your team is spread across Europe and North America: I am based in Ireland, and [**Connor**](https://ca.linkedin.com/in/connor-munce-36a062160) and [**Lauren**](https://www.linkedin.com/in/lauren-piggott)are based in Canada. You’ll join a tight-knit Support team that takes full ownership of every issue and makes sure every customer feels heard, supported, and genuinely cared for. ### Scope of the role & what you'll actually do Your job is simple to explain and hard to do well: **be the go-to support partner who helps customers solve the right problem (not just the fast one), and leaves them feeling confident using Modash**. You’ll spend most of your time in Intercom helping customers via chat + email (and sometimes live or async video when it’s the fastest way to help), and collaborating with the team to solve tricky cases. * Give practical advice on influencer marketing workflows and best practices. * Help customers understand how to use specific parts of Modash (with clear, step-by-step guidance) * Troubleshoot product issues: reproduce problems, ask good follow-up questions, and guide customers to a solution * Escalate bugs/issues with strong context (clear steps, examples, links, impact) * Keep our Help Center and internal documentation updated when you notice gaps or