Analog Devices
Semiconductor
CustomerSupportSpecialist,eShop(ChannelOperations)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Support Specialist, eShop (Channel Operations) at Analog Devices. Skills: Customer support, Order management, Case management. Own eShop customer service inquiries. Monitor customer cases”
What You'll Achieve.
Deliver best-in-class service; Improve self-service capabilities; Create seamless customer experience; Ensure timely responses; Ensure accurate responses; Meet customer service goals
Industry & Context.
Troubleshoot order issues; Resolve order issues
10% travel
What They're Looking For.
Must Have
Attention to detail, Solutions-oriented, Excellent interpersonal skills, Excellent written communication skills, Excellent verbal communication skills, Proficiency with Microsoft 365, Comfort working in data-driven environments, Comfort working in process-based environments
Nice to Have
Experience with SAP, Experience with Model N
What You'll Do.
Own eShop customer service inquiries
Monitor customer cases
Prioritize customer cases
Support live chat inquiries
Research order management issues
Troubleshoot order management issues
Resolve order management issues
Initiate customer returns
Process customer returns
Support NDA workflows
Contribute to self-service processes
Implement self-service processes
Improve ease of doing business
Drive performance against customer service goals
Identify opportunities for continuous improvement
How You'll Work.
Team & Collaboration
Partner with internal teams; Partner with cross-functional teams
Communication Scope
Written communication; Verbal communication
Full Job Description
**About Analog Devices** Analog Devices, Inc. (NASDAQ: [_ADI_](https://finance.yahoo.com/quote/ADI/?ltr=1)) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, AI, and software technologies into solutions that combat climate change, reliably connect humans and the world, and help drive advancements in automation and robotics, mobility, healthcare, energy and data centers. With revenue of more than $11 billion in FY25, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at [_www.analog.com_](https://www.analog.com/en.html) and on [_LinkedIn_](https://www.linkedin.com/company/analog-devices) and [_X_](https://x.com/ADI_News). **Customer Support Specialist, eShop (Channel Operations)** * **_Description:_** ADI’s Channel Operations team is seeking a customer-focused, process-driven Customer Support Specialist to deliver best-in-class service for eShop customers. In this role, you will manage customer inquiries and cases end-to-end, partner with internal teams to resolve order and account issues, and help improve self-service capabilities to create a seamless customer experience across ordering, returns, and related transactions. **_Key Responsibilities Include:_** * Own eShop customer service inquiries across email and case channels. * Monitor, prioritize, and close customer cases within defined service-level agreements (SLAs). * Support live chat inquiries from eShop customers, ensuring timely, accurate responses. * Research, troubleshoot, and resolve order management issues (e.g., order status, pricing, shipping, invoicing) by partnering with cross-functional teams. * Initiate and process customer returns (RMA) and support NDA workflows as required. * Contribute to and help implement self-service processes and knowledge content to improve ease of doing business for customers. * Drive performance against customer service goals (quality, responsi
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