Who Gives A Crap
E-commerce
CustomerSupportSpecialist
“Customer Support Specialist at Who Gives A Crap. Skills: Digital CX innovation, Automation, AI tooling. Evaluate AI tooling. Implement AI tooling”
What You'll Achieve.
Drive high-impact work; Drive efficient work; Ensure seamless experience; Ensure efficient team operations; Measure success against priorities
Industry & Context.
Spot friction; Automate friction; Scalable solutions
What They're Looking For.
Must Have
Hands-on experience managing automation, Hands-on experience managing AI, Working knowledge of Zendesk, Working knowledge of Shopify
Nice to Have
Experience with AI tooling
What You'll Do.
Deep-dive configurations
Re-engineer processes
Build data-backed case
Execute automation implementation
Measure automation success
Contribute to roadmap
How You'll Work.
Team & Collaboration
Cross-functionally; Internal relationships; Align teams
Communication Scope
Storytelling; Data influence
Process & Methodology
Roadmap planning
Applying for this Customer Support Specialist role?
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How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
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