Wheels
CustomerSupportSpecialist
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Support Specialist at Wheels. Skills: Customer service, Communication, Task management. Collaborate with clients. Respond to client communications”
What You'll Achieve.
Meet Salesforce KPIs; Uphold established performance guidelines; Support the organization's mission and goals; Proactively identify client issues; Ensure client and driver success is at the heart of everything we do; Produce quality outcomes; Own your work; Be accountable for the results
Industry & Context.
Provide sound problem solving; Analysis; Critical thinking; Draw appropriate conclusions
Operates in a professional office environment, Speak, Hear, See, Operate a computer, keyboard, mouse, and phone, Sit or stand for extended periods of time, Drug and background screening
What They're Looking For.
Must Have
Minimum of 1 year of customer service experience in a high-volume, multi-tasking environment.
Nice to Have
Bachelor's degree preferred, Salesforce experience preferred, Spanish language proficiency desired
What You'll Do.
Collaborate with clients
Respond to client communications
Follow up with clients
Address replacement requests
Answer multi-channel inquiries
Provide backup for associates
Enter and manage customer requests
Process and complete tasks
Assist with follow-up on tasks
Make strategic decisions
Manage drivers in rentals
Maintain and update client profiles
Execute and run reports
Maintain confidentiality
How You'll Work.
Team & Collaboration
Work in close partnership with Account Managers and operational teams; Foster cross-functional collaboration; Can work as part of a team; Treat others with dignity; Act as a cohesive, inclusive and accountable team; Trust is central with internal stakeholders; Relationships are a driver of success
Communication Scope
Excellent verbal and written communication skills
Full Job Description
## ## ## **Job Description:** **JOB OVERVIEW** At Wheels, we’re moving businesses forward by delivering mobility experiences our customers love powered by passionate people who bring creative solutions to life. As a Customer Support Specialist, you’ll be an essential part of that mission, ensuring every client and driver interaction reflects our high standards of service, care, and follow-through. This role plays a critical part in supporting client satisfaction and retention, working in close partnership with Account Managers and operational teams to execute client and driver requests with accuracy and urgency. You’ll serve as a reliable advocate and point of contact, helping to deliver a consistent and exceptional experience across every touchpoint. Task management is at the core of this role you'll be responsible for organizing, tracking, and completing a high volume of activities that directly impact client outcomes. In a fast-paced, detail-driven environment, success depends on your ability to prioritize effectively, follow through consistently, and respond with both clarity and care. If you take pride in service, value strong relationships, and thrive on staying one step ahead, this is your opportunity to contribute meaningfully to our clients’ success and be part of a team shaping the future of mobility. **KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS** * **Client and Driver Communication:** * Collaborate with a diverse portfolio of clients. * Respond to client and driver communications related to tactical matters as instructed. * Follow up with clients and drivers to fulfill requests initiated by internal departments. * Address incoming replacement requests such as fuel, insurance, compliance, and MAP passports. * Answer multi-channel inquiries (telephony, email, FleetView, VIM application). * Provide backup for other associates as designated by leadership. * **Request and Task Management:** * Enter and manage customer requests in CRM and internal systems. * Pr
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