Wheels
CustomerSupportSpecialist
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Support Specialist at Wheels. Skills: Customer Support, Client Satisfaction, Client Retention, Task Management, Communication. Collaborate with a diverse portfolio of clients.. Respond to client and driver communications related to tactical matters as instructed.”
Industry & Context.
Provide sound problem solving, analysis, and critical thinking to draw appropriate conclusions.
Operate a computer, keyboard, mouse, and phone., Sit or stand for extended periods of time., Successful completion of drug and background screening.
What They're Looking For.
Must Have
Minimum of 1 year of customer service experience in a high-volume, multi-tasking environment.
Nice to Have
Bachelor's degree preferred, Salesforce experience preferred, Spanish language proficiency desired
What You'll Do.
Collaborate with a diverse portfolio of clients.
Respond to client and driver communications related to tactical matters as instructed.
Follow up with clients and drivers to fulfill requests initiated by internal departments.
Address incoming replacement requests such as fuel
Answer multi-channel inquiries (telephony
Provide backup for other associates as designated by leadership.
Enter and manage customer requests in CRM and internal systems.
Process and complete tasks including license and title requests
vehicle transportation
mass driver/vehicle uploads
Assist with follow-up on tasks and requests
ensuring timely execution.
Make strategic decisions on clients’ behalf
such as keep/sell vehicle recommendations
placing drivers in rentals
and surplus utilization.
Manage drivers in rentals to maximize fleet efficiency and cost containment.
Escalate issues to the Supervisor and appropriate personnel as needed.
Maintain and update client profiles and standard operating procedures.
Execute and run reports as required.
Maintain confidentiality of received information.
How You'll Work.
Team & Collaboration
Foster cross-functional collaboration.; Work as part of a team.
Communication Scope
Excellent verbal and written communication skills.
Process & Methodology
Set and manage multiple priorities and tasks simultaneously in a demanding environment.
Full Job Description
## ## ## **Job Description:** **JOB OVERVIEW** At Wheels, we’re moving businesses forward by delivering mobility experiences our customers love powered by passionate people who bring creative solutions to life. As a Customer Support Specialist, you’ll be an essential part of that mission, ensuring every client and driver interaction reflects our high standards of service, care, and follow-through. This role plays a critical part in supporting client satisfaction and retention, working in close partnership with Account Managers and operational teams to execute client and driver requests with accuracy and urgency. You’ll serve as a reliable advocate and point of contact, helping to deliver a consistent and exceptional experience across every touchpoint. Task management is at the core of this role you'll be responsible for organizing, tracking, and completing a high volume of activities that directly impact client outcomes. In a fast-paced, detail-driven environment, success depends on your ability to prioritize effectively, follow through consistently, and respond with both clarity and care. If you take pride in service, value strong relationships, and thrive on staying one step ahead, this is your opportunity to contribute meaningfully to our clients’ success and be part of a team shaping the future of mobility. **KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS** * **Client and Driver Communication:** * Collaborate with a diverse portfolio of clients. * Respond to client and driver communications related to tactical matters as instructed. * Follow up with clients and drivers to fulfill requests initiated by internal departments. * Address incoming replacement requests such as fuel, insurance, compliance, and MAP passports. * Answer multi-channel inquiries (telephony, email, FleetView, VIM application). * Provide backup for other associates as designated by leadership. * **Request and Task Management:** * Enter and manage customer requests in CRM and internal systems. * Pr
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