Wheels
CustomerSupportSpecialist
“Customer Support Specialist at Wheels. Skills: Customer satisfaction, Customer service requests, CRM tool, Fleetview portal. Enter customer requests in CRM. Manage open CRM requests”
What You'll Achieve.
Delivery of customer satisfaction
Industry & Context.
Twenty percent Travel
What They're Looking For.
Must Have
One to two years of previous Customer Service Experience, Excellent verbal and written communications skills, Proficient in Microsoft Word, Proficient in Excel, Proficient in Power Point, Proficient in Outlook, Proficient in mail merge, Ability to cross reference spreadsheets/worksheets within Excel
Nice to Have
Associate Degree preferred, Fleet Management Industry experience a plus, French language proficiency desired
What You'll Do.
Enter customer requests in CRM
Manage open CRM requests
Follow up with customers
Process assigned tasks
Answer overflow customer calls
Generate recurring reporting
Create/Update/Maintain Customer Profiles
Assist with hierarchy structure changes
Process FMV Quote requests
Scan and index documents
How You'll Work.
Team & Collaboration
Interaction with other operating departments; Work with team; Follow up with internal operational groups
Communication Scope
Outstanding verbal communications skills; Outstanding written communications skills
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