Teledyne Technologies Incorporated
enabling technologies for industrial growth markets
CustomerSupportSpecialist
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Support Specialist at Teledyne Technologies Incorporated. Skills: Customer Support, Technical Troubleshooting. Respond to inquiries via phone, web, and email. Assist customers in resolving issues”
What You'll Achieve.
ensure customer satisfaction within departmental KPIs
Industry & Context.
troubleshooting
What They're Looking For.
Must Have
verbal and written communication skills in clear, grammatically correct English, Comfortable using PCs and telephony systems, A customer-first mindset and eagerness to learn, Interest in electronics and a willingness to develop technical troubleshooting skills, Ability to work well in a team and take initiative, Motivation to grow professionally in the maritime industry
What You'll Do.
Respond to inquiries via phone
Assist customers in resolving issues
Provide callbacks and follow-through
Help resolve customer complaints
Contribute to FAQs and support documentation
Use tools like TeamViewer to assist customers
Support the administration of repairs
Work closely with colleagues to share insights
How You'll Work.
Team & Collaboration
Work closely with colleagues to share insights and strengthen team performance.
Communication Scope
verbal and written communication skills in clear, grammatically correct English
Full Job Description
**Be visionary** Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins. **Job Description** **About the Role** Are you passionate about marine technology and eager to start or continue your career in customer support? Join Raymarine’s frontline team and help boating enthusiasts around the world get the most out of their marine electronics. As a Tier 1 Support Agent, you’ll be the first point of contact for customers seeking help with our innovative products—from chartplotters and radars to autopilots and fish finders. This entry-level role is ideal for recent graduates who are enthusiastic about troubleshooting, enjoy helping others, and want to grow in a dynamic, customer-focused environment. **Key Responsibilities** * Customer Interaction: Respond to inquiries via phone, web, and email, using our knowledge base and FAQs or escalating to Tier 2 when needed. * Technical Troubleshooting: Assist customers in resolving issues related to Raymarine products, with guidance and support from experienced team members. * Follow-Up & Resolution: Provide callbacks and follow-through to ensure customer satisfaction within departmental KPIs. * Complaint Handling: Help resolve customer complaints and escalate complex cases to the line manager. * Knowledge Base Development: Contribute to FAQs and support documentation to empower customer self-service and improve support quality. * Remote Support: Use tools like TeamViewer to assist customers with diagnostics and issue resolution. * Repair Coordination: Support
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