SupportYourApp
SaaS
CustomerSupportSpecialist
“Customer Support Specialist at SupportYourApp. Skills: Customer support, Troubleshooting, Communication. Deliver outstanding customer support via phone. Manage incoming tickets”
What You'll Achieve.
Meet client solution understanding; Deliver outstanding customer experiences
Industry & Context.
Troubleshooting; Investigate issues methodically
Personal computer (at least 8Gb of RAM), Stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
What They're Looking For.
Must Have
Native Dutch, English communication skills (at least C1 level for both spoken and written), Experience in a customer-facing support role, Structured and process-oriented approach to troubleshooting and ticket management, Ability to investigate issues methodically, Comfortable navigating complex software, settings, and configuration, Fast learner, Positive, proactive and responsible, Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Nice to Have
French communication skills (at least C1 level for both spoken and written), Experience with ERP or accounting software such as Exact Globe, Exact Online, SAP, Odoo, or similar, Basic bookkeeping or accounting knowledge, including invoicing, general ledger, and accounts payable/receivable, Remote desktop support experience (Splashtop, TeamViewer, AnyDesk), Experience with CRM, Basic SQL or database knowledge, Familiarity with Peppol or electronic invoicing
What You'll Do.
Deliver outstanding customer support via phone
Manage incoming tickets
Ensure timely follow-ups
Provide first-level troubleshooting
Escalate complex cases
Guide customers through software workflows
Support customers with how-to questions
Coordinate with internal specialists
Maintain accurate ticket documentation
Contribute to knowledge base
Keep up with evolving tools
Handle sensitive customer data
Maintain deep understanding of client solutions
Communicate with developers
How You'll Work.
Team & Collaboration
Communicate with developers; Communicate with cross-functional specialists
Communication Scope
English communication skills (at least C1 level for both spoken and written); French communication skills (at least C1 level for both spoken and written); Communication skills
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