Solve Intelligence
AI
CustomerSupportSpecialist
“Customer Support Specialist at Solve Intelligence. Skills: Customer support, Problem solving, Communication. Own first response on support tickets. Resolve incoming tickets”
Industry & Context.
Solving problems
What They're Looking For.
Must Have
Genuine interest in customer experience, written communication, High agency, Ability to hold a high bar under pressure
Nice to Have
Paralegal qualifications or experience inside a patent practice, Computer science, engineering, or hard-science degree, Experience with support tooling, Familiarity with AI products, prompt design, or evaluation workflows, Comfort with technical products
What You'll Do.
Own first response on support tickets
Resolve incoming tickets
Triage and route complex tickets
Build customer support playbook
Feed customer insights into product
Work with customer-facing attorneys and CSMs
Define customer support standards
How You'll Work.
Team & Collaboration
Work with attorneys, AI engineers, and GTM team; Collaborate with customer-facing attorneys and CSMs
Communication Scope
Written communication
Applying for this Customer Support Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Solve Intelligence?
Real rants from real employees. Read before you apply.