SEEK

Technology

CustomerSupportSpecialist

A$70–95k ~AI est. Cremorne, Victoria, Australia FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for not-applicable candidates.

The Brief

“Customer Support Specialist at SEEK. Skills: Customer Success, Account Management. Deliver personalized service. Identify technical queries”

Industry & Context.

Technology
Problems you'll solve

Problem solving

What They're Looking For.

Must Have

5+ years Python, AWS certification required

Nice to Have

Kubernetes experience a plus

What You'll Do.

Deliver personalized service

Identify technical queries

Troubleshoot software issues

Resolve customer issues

Handle hirer inquiries

Build client relationships

Maintain client relationships

Partner with Account Managers

Partner with Technical Support

Deliver custom reporting

Maintain clear communication

Set service expectations

How You'll Work.

Team & Collaboration

Internal Sales teams; Finance teams; Customer Success Managers; Product Teams; Account Managers

Communication Scope

Written communication; Verbal communication

Process & Methodology

OKRs, SLAs

Full Job Description

About SEEK SEEK’s portfolio of diverse businesses make a positive impact on a truly global scale. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We create world-class technology solutions to connect more people to relevant employment, education, small business and volunteer opportunities. We have a culture of high-performance in our workplaces and celebrate the diversity of our employees who contribute to the success of our organisation. Life at SEEK SEEK’s purpose is at the centre of everything we do. Our SEEK , which defines the way we work, is all about what makes us unique and a little bit different. Passion, Team, Delivery and Future are our principles that drive innovation and creativity. SEEK strives to support employee wellbeing by providing an amazing experience at work which led us to being named AFR BOSS Top 10 Best Places to Work in Technology (2021-2024). We are proud to work in an environment that's inclusive where everyone's unique ideas, experiences and perspectives are valued. Our award-winning head office in Cremorne (just a 4 min walk from Richmond station) provides an exceptional space to collaborate with colleagues. The building provides sweeping views of the city, a games area, sit and stand desks at every workstation, modern end-of-trip facilities and Thursday night drinks which gives our people an opportunity to connect in a social setting. Join SEEK's dynamic team as a Customer Support Specialist, where you'll service our Account Executive portfolios playing a pivotal role in delivering exceptional experiences to SEEK's managed customer portfolios. Working closely with Account Managers, you'll become a trusted point of contact for our top tier customers. You will foster strong relationships while ensuring seamless communication with key internal and external stakeholders across the business. This position sits within ANZ Sales and APAC Enablement in the Commercial division, rep

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