CustomerSupportSpecialist

Rockstar is recruiting for a **mobile-first digital product studio** that turns ideas into extraordinary experiences. They are a team of **dynamic and savvy professionals** who know how to create killer digital products. Our **lean structure and remote team** mean we can move fast while still delivering **top-notch technology and design**. ### The Opportunity Over the last decade, a vibrant ecosystem of **SMB software tools** has emerged to help SMBs manage and run their businesses. These tools help SMBs with everything from **payments to payroll** , but **accounting has lagged behind**. Small business owners are still struggling with **disconnected, generic, accounting software** and **expensive bookkeepers**. At the company, they are building a **new kind of accounting software and bookkeeping** that lives within the existing software tools SMBs use every day. With their platform, software companies can **quickly launch modern accounting and bookkeeping services** to their SMB customers, eliminating the need for them to use **legacy accounting software or bookkeepers**. ### The Role As a **Customer Support Specialist** at the company, the candidate will help small businesses **get set up on their bookkeeping service smoothly** and serve as their **ongoing point of contact**. They will leverage their **bookkeeping knowledge** to answer users' questions, troubleshoot issues, and provide an **exceptional customer experience**. In this role, the candidate will: * **Run live video onboarding calls** with new customers to gather key business context and complete bookkeeping setup (bank/credit card connections, historical bookkeeping needs, etc.). * **Support customers across chat and email** by answering bookkeeping questions, diagnosing issues, and driving them to resolution **quickly and empathetically**. * **Maintain accurate customer notes and status updates** in internal systems to ensure strong follow-through and smooth handoffs. * **Collaborate with other company