Republic Services
Environmental Services
CustomerSupportSpecialist
“Customer Support Specialist at Republic Services. Skills: Customer support, Waste management. Provide assistance and support to customers. Coordinate office services”
What You'll Achieve.
Ensure accurate and timely waste profile approval; Ensure customer satisfaction
Industry & Context.
Problem-solving ability; Research operational concerns; Research operational questions; Research operational discrepancies
What They're Looking For.
Must Have
3 or more years related customer service experience
Nice to Have
Associate must be customer service possess ability, Ability to actively listen to customers, Good communication, High level of professionalism, Problem-solving ability, Knowledge of RCRA, Familiarity with DOT regulations, Ability to identify trends and data patterns, Ability to coordinate and manage multiple projects, Ability to work within a team environment, Handle multiple assignments simultaneously
What You'll Do.
Provide assistance and support to customers
Coordinate office services
Prepare correspondence
Fulfill customer needs
Ensure customer satisfaction
Expedite flow of communications
Communicate with customers by phone
Communicate with customers by email
Communicate with customers in person
Attain information for waste profile approval
Assist and provide support to internal customers
Assist and provide support to external customers
Assist customers with waste characterization
Assist customers with related documentation
Maintain customer profiles
Maintain contract filing system
Coordinate completion of profile forms
Coordinate completion of contract forms
Prepare change of address records
Issue discontinuance orders
Research operational concerns
Research operational questions
Research operational discrepancies
Prepare and transmit reports
Prepare waste shipment summaries
Prepare manifests for mailing
Prepare manifests for scanning
Prepare manifests for emailing
Process correspondence
Process other documents
Review billing adjustments
Perform other related duties
How You'll Work.
Team & Collaboration
Internal customers; External customers; Sales; Facility Operations; Customer Service Manager; Management
Communication Scope
Customer communication
Process & Methodology
Manage multiple projects
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