Remote World
CustomerSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Support Specialist at Remote World. Skills: Customer Support, Client-facing. Respond to customer queries via email. Respond to customer queries via live chat”
What You'll Achieve.
Customer satisfaction; Customer retention; Value realization
Industry & Context.
Investigate issues; Resolve issues
Work UK business hours
What They're Looking For.
Must Have
1+ year customer support experience, 1+ year client-facing role experience, Excellent written English, Excellent verbal English, Stable internet connection, Quiet home working environment
Nice to Have
Familiarity with Zendesk, Familiarity with Freshdesk, Familiarity with Intercom
What You'll Do.
Respond to customer queries via email
Respond to customer queries via live chat
Respond to customer queries via phone
Investigate complaints
Escalate issues where necessary
Maintain accurate records of interactions
Identify recurring issues
Flag issues for process improvement
Contribute to help centre content
How You'll Work.
Communication Scope
Written English; Verbal English
Full Job Description
Remote World is hiring a **Customer Support Specialist** to be the friendly, helpful voice of a UK-based business. You'll work fully remotely from South Africa, supporting customers via email, chat, and phone during UK business hours. This role suits someone who genuinely enjoys helping people, stays calm under pressure, and takes ownership of problems until they're resolved. ### Key Responsibilities * Respond to customer queries via email, live chat, and phone promptly and professionally * Investigate and resolve complaints, escalating where necessary * Maintain accurate records of interactions in the support system * Identify recurring issues and flag them to the team for process improvement * Contribute to help centre content and FAQs ### What You'll Need * 1+ year in a customer support or client-facing role * Excellent written and verbal English * Patience, empathy, and the ability to de-escalate difficult conversations * Familiarity with support tools such as Zendesk, Freshdesk, or Intercom * Stable internet connection and quiet home working environment ### What's on Offer * **Salary: R14,000 per month** * Full-time, permanent remote position * Working hours: 09:00–17:00 UK time (11:00–19:00 SAST) * Equipment provided * 20 days paid annual leave We're committed to building inclusive teams. If you love helping people and want a stable remote career, we'd love to meet you.
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